Orders destined for the USA ship by US Postal Service from Niagara Falls, NY, USA.

Orders destined for Canada/overseas ship by Canada Post from Toronto, Canada.

Everything will arrive in your regular mail. Shipping options (for expediting or adding international tracking) are available in your shopping cart during checkout.

The default shipping setting in your cart is the cheapest shipping method available to your destination.

In some cases, I may have more items available than the listing indicates. This is particularly true for made-to-order items where I'm likely to have a stockpile in storage that hasn't been counted and added to the listing yet.

If you would like to order more of something than the quantity allows, contact me and ask. Most of the time, I can simply adjust the number and you can check out your desired quantity right away.

My studio is located in Toronto, Canada but I am able to ship from the US through a same-day courier service that takes my packages across the border & mails them there. This is why tracking on US-bound orders originates in Niagara Falls, NY instead of Toronto, Canada.

In most cases, absolutely! There are just 2 exceptions-- piercings (i.e., earrings that go through a piercing) and custom jewelry.

We cannot accept returns on earrings for hygienic reasons. We have no way of knowing if a piercing has been worn previously unless it is a brand new item. All piercings I sell are new and unworn.

I cannot accept returns on anything that has been customized. This includes any jewelry that has been altered in a specific way at the customer's request from it's original form. This does not include drop-down menu selections already present on the listings.

All other items (including one-of-a-kind, ready-to-ship items) may be returned within the parameters of our return policy.

Absolutely! Just contact me and we can arrange a time for you to come pick up your order.

I do not accept cash or cheques at the door, however and I cannot allow visitors into my studio for security reasons. All orders must be pre-paid here on Etsy and I can immediately refund any shipping costs charged.

To protect our customers from unfair price increases, we do track shoppers who repeatedly buy and return items, a form of return fraud known as "wardrobing". This shop isn't a rental service. If a buyer repeatedly buys and returns multiple items without explanation, we may choose not to serve them again in the future, in which case subsequent transactions will be refunded and canceled promptly without shipping.

Due to limited quantities, (most pieces are one-of-a-kind) we are unable to reserve items that have not been paid for.

However, I am happy to hold items that have been paid for and delay shipping, if you think you may wish to add more items to your order and have everything ship together. Please contact me if you wish to have me hold your paid order while you browse other items.

Any additional shipping charges incurred by subsequent transactions will be refunded (in cases where multiple items can be packed together and ship to the same destination).

I have a video that shows you how to clean your antiqued Sterling silver wire-wrapped pendants on YouTube here: https://www.youtube.com/watch?v=4q32wSROlNY&t=10s It's easier than you think!

That clip will also show you what happens if you try to use liquid jewelry cleaner on unsuitable materials, such as bismuth crystals and oxidized Sterling silver.

I have received a LOT of requests for custom wire-wrapping. Although I have no plans to offer this service on Etsy or any other third-party platforms, I do plan to offer it through my own website in the future.

If you would like to know when this service launches, you can either follow me on social media (I will be announcing it on Facebook, Twitter & YouTube) or sign up for the email newsletter on my website. I'm not able to give more specific details (i.e., possible dates) at this time.